Is it okay to workout every day?

Listen to your body. Take a day off when needed, particularly in the beginning, to avoid injury.

Can I work out on an empty stomach?

It’s usually advisable to have a light meal before you workout. That can be a small smoothie or juice, a piece of fruit, yogurt, oatmeal, etc. As a guide try to avoid eating 30 minutes before class.

Can I workout even though I’m injured?

Yes. Provided a medical professional has cleared you to begin exercising again. Make sure you talk to the trainer before you start your class so they can provide modifications to the workout to prevent re-injury.

Will HIIT workouts make me bulk up/lose muscle mass?

In general HIIT workouts are designed to build lean muscle, and improve overall strength and conditioning. Using lighter weights and higher reps when training is a great way to achieve muscle toning without adding bulky muscle mass. If you are looking to add large amounts of muscle mass try working with heavier weights and lower reps. If in doubt, talk to your trainer about your fitness goals.

What type of exercise is Training Mate?

Training Mate is a circuit based 45 minute HIIT (high intensity interval training) class that uses a combination of resistance and cardiovascular exercises to burn up to 1,000 calories in a single session.

I’m a little unfit, and have some injuries. Will this workout suit me?

Training Mate has been designed to tailor for any fitness level, from first timers to your super athletes! Any questions, especially regarding injuries, get in early to speak with your trainer, and they can suggest modifications for you.

Where is the best place to park?

Please check the location page of your preferred studio since each studio has different parking options

How long are classes?

Most classes are 45 minutes, although our Mighty Mate classes on a Wednesday and a Sunday are longer, with 1 minute intervals instead of 45 seconds, so allow about 55 minutes in total on these days.

Do you have showers?

Please check the location page of your preferred studio.

What do I need to bring for class?

Bring comfortable sports clothing, athletic shoes, a water bottle (we have water and other goodes for sale) and a big smile. We supply sweat towels for you.

What is your hardest class?

Mighty Mate is our hardest class. It’s a full body workout with 60 second intervals instead of 45 second intervals. You wouldn’t think 15 seconds makes a difference but your muscles will tell you otherwise the next day!

What should I do besides workout at Training Mate?

Hiking, pilates, yoga, and stretching are all great accompaniments to HIIT workouts.

How many calories will I burn in class?

This depends on many factors including the fitness level of the participant, as well as their exertion rate. On average our mates burn 500-700 calories in a 45-minute session.

If I want to suspend my membership, what is your policy?

We offer one (1) Membership suspension per year for a minimum of one (1) month and a maximum of (2) months. We ask for your request in writing to your home studio email at least 30 days before your requested suspension date. Suspensions cannot be made within three (3) months of your membership start date and will incur a one-time $29 processing fee.

If I want to cancel my membership, what is your policy?

We hate to see you go but understand things come up! If you need to cancel your membership you can do so any time after your 3-month minimum commitment is reached. To initiate your cancellation please email your home studio at least 30 days before the next billing date.

I’m excited to join today, but I’m. not ready to start my membership until a later time. Is that ok?

Sure! We can set you up on a membership today, but hold off on your activation date so it can defer
payment, and you can start classes when suits you.

I usually work out about 2 x week. What is the best membership option for me?

We have an 8 class membership option which allows you to come 8 times month. This membership is perfect for those wanting to give Training Mate a good solid try! If you plan on coming more, you are best to opt for our Unlimited Membership instead.

Do your packs expire?

Our packs expire after 1 year from purchase.

I’m on a ClassPass membership. Can I switch classes if the one I booked doesn’t suit?

Because of our integration with ClassPass and their policies, we do not have authority to book or change classes for you, and cannot take responsibility for cancellation fees applied to you. In order for ClassPass to work, we need to honor our agreement and your agreement with them. When you decide to become a member of Training Mate, there will be much more flexibility with your membership options.

Online Bookings
I’m ready to book a class. Where do I find the schedule?

No worries, just click here

I’m having trouble logging in/booking a class. What should I do?

If you’re having trouble logging in to your account, or booking a class, first try re-install your Training Mate or app, and reset your password. Also check your software if up to date. If this doesn’t do the trick, contact your studio and our amazing staff will get it sorted for you.

What are your late cancellation policies?

We have a 12 hour late cancellation policy, so if you can’t make your scheduled class, please be sure to cancel outside of this window, to avoid a late cancellation fee of up to 100% of the class cost.

Can I work out if I'm pregnant?

While it is possible to work out right up to the due date, it is essential that you are cleared by a medical professional before you take part in a workout.

What if I can't do everything in class?

Our classes are designed for people of all fitness levels. We meet you where you're at in your fitness journey, with no other expectations than that you have a good time. Our trainers are only too happy to help modify the exercises to help you perform them proficiently and safely.

I want to bring a mate! How can they sign up?

Yay, we love meeting new mates! We have a few intro specials so have them head to the buy classes page and see which option suits them. Once they’ve made a purchase they can go ahead and book them into class. If you’re a member, you can also book them in using one of your guest passes!

How old do I need to be to take class?

Our age limit is 18 years old. Unfortunately, you cannot work out until you are 18 years old. You will have to wait, mate!

Can I bring my pet to class?

Sorry, we love furry friends, but we do have a no pet policy at Training Mate.

Do you offer a referral bonus?

Yes, absolutely! For every member you refer you get up to $100 in account credit to either purchase something new or put towards your membership. Just make sure your mate emails your local studio with your name so you get the credit.


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